FAQ

For a very pleasant stay we would like to answer to the most frequently asked question.

Position

Is the hotel located in Sorrento city centre?

The hotel is located a few meters from the center, in a panoramic and quiet aerea.

What is the closest airport?

The closest airport to Lorelei Londres is Naples International Airport (NA) Capodichino.

What is the best way to reach the hotel?

By plane: From Naples Capodichino International Airport, on request, the Hotel can assist you to arrange a private transfer service.

By train: From Naples Central Station or Naples Piazza Garibaldi, head towards the "Circumvesuviana" local trains to Sorrento.
Sorrento train station is just 5 minutes walking from the Hotel.
Travel time: approximately 1hr 10min.
On request, the Hotel can arrange a private transportation.

By boat: From the port of Naples “Molo Beverello”, take the hydrofoil to Sorrento.
Once at the Port, you can use the public transportation or you can take a taxi to reach the Hotel.
Travel time: approximately 45min.
On request, the Hotel can arrange a private transfer.

By car: From either Naples Airport or railway station follow the signs to "Tangenziale-Autostrade" ,proceed on the A3 motorway "Salerno-Reggio Calabria" and take the exit "Castellammare di Stabia". Continue on continue on state road SS145 towards “Penisola Sorrentina”. Once in Sorrento continue until Via A. Califano.
Travel time: approximately 1hr

Hospitality

Is the hotel open during winter time?

The Hotel is generally open from March to December.

Is the hotel suitable for families?

Yes, it is. At Lorelei Londres families and children are welcome.

Is the hotel provided with a private parking?

The hotel is not provided with a private parking on site, but offers a valet parking service, available 24 hours a day, on payment.

Is the hotel pet-friendly?

No, it isn’t. Unfortunately pets are not allowed, except service dogs.

What are the reception opening hours?

Reception is open 24hrs.

Does the hotel have a concierge service?

Our concierge is at your disposal and will gladly recommend and organize the best experiences during your stay.

At what time are check-in and check-out?

Check-in is at 12:00 p.m. while check-out is at 3:00 p.m.
Early check-in and late check-out can be arranged according to the availability.

Is it possible to leave luggage at the reception?

Lorelei Londres offers free luggage storage for early check-in guests either for those who wish to leave Sorrento few hours after check-out time.

Does the hotel offer wi-fi connection?

Lorelei Londres offers free WI-FI connection in all rooms and common areas, so you can share your experience in real time! And always remember to leave us a review on Tripadvisor.

Does the hotel offer laundry service?

Laundry service is available, on payment.

Reservation

Are all rooms sea view?

Yes, all our rooms are sea view except the "Deluxe category which has garden/hill view".

Is the breakfast included in the room rate?

Yes, it is. À la carte breakfast is always included in the room rate.

Which credit cards do you accept?

Visa, V-Pay, MasterCard, Maestro, American Express, PagoBancomat, JCB, UnionPay.

What is the cancellation policy of the hotel?

It is possible to cancel the reservation without fee up to 10 days prior the arrival date.

Is there a supplement for children?

Children up to 3 years old are free of charge. The hotel can provide a baby cot (on request).

Are triple/quadruple rooms available?

Yes, some room types can accomodate up to 4 guests.

Do i have to pay a tourist city tax?

Yes, the city taxi is applicable from the 1st of April to the 31st of October.
The fee is € 4.00 per person per night, up to a maximum of 7 nights and has to be corresponded on site. There are exemptions for children under 18 years old and for some categories.

Once placed the reservation, will i receive a confirmation from the hotel?

Once received the booking, the Hotel will send the confirmation via e-mail.

Dining

What time is breakfast served?

À la carte breakfast is served from 07:00 am to 10:30 am.

Is there the possibility, for celiacs or for those who have specific needs, to have a dedicated breakfast?

Yes, there is.

What are the restaurant opening hours?

Lunch opening time: 12:00 pm to 3:00 pm.
Dinner opening time: 7:00 pm to 10:30 pm.

Does the restaurant have a closing day?

No, it doesn’t.

Is there a dress code?

No, there isn’t.

Is the restaurant open also for guests who are not staying at the hotel?

Yes, it is. Our Restaurant is open to everyone.

is it necessary to make a reservation?

Reservation is always recommended.

How to book a table?

Reservations can be made through our website in the appropriate section, by calling +39 081 19022620 or by e-mail at the address restaurant@loreleisorrento.com

What kind of cuisine does the restaurant offer?

Lorelei Restaurant offers high quality cuisine based on genuine Mediterranean ingredients.

What are the main characteristics of the menus proposed?

Our menus are inspired by the the search for raw materials which enhance the seasonal flavours.

What are the menu offers?

Guests can choose between a tasting menu or order from a la carte menu. The same menus are offered for lunch and dinner.
In case of tasting menu order, it is kindly requested the same choice for the whole table.

Is there any menu for people with allergies or food intolerance?

Yes, it is possible to request customized menus for special needs (allergies or food intolerances) as well as we are able to satisfy our vegetarian or vegan guests.

Are children welcome guests?

Yes, they are.

Is a children menu available?

Yes, it is, upon request.

Does the restaurant have private parking?

The restaurant has no parking. It is recommended to park the car or the motorbike in front of the restaurant in the parking spaces or at the municipal parking, just 100 meters away (parking fee).

What payment methods are accepted?

Cash payment or credit cards: Visa, V-Pay, MasterCard, Maestro, American Express, PagoBancomat, JCB, UnionPay.

Is it possible to buy a gift voucher for lunch/dinner?

Yes, it is possible to buy a gift voucher for lunch, dinner or for a wonderful breakfast on our panoramic terrace.

Are dogs allowed?

No, except service dogs.

Is there access for disabled people?

The Restaurant is accessible to disabled people with wheelchairs and has a private bathroom accordingly.

Is it possible to organize small receptions or aperitifs?

Yes, it is. For further information or to fix an appointment, please call +39 081 19022620 or send an e-mail to restaurant@loreleisorrento.com.

Is it possible to have a cake to celebrate a special moment?

Of course! Our Chef will be happy to prepare it for you, just you need to book it in advance.

Does the restaurant have wi-fi connection?

Yes and it’s free, so you can share your experience in real time! And always remember to leave us a review on Tripadvisor.

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